Exchanges
Returns
Policy
Fitting
Trying the slippers on
How to return your slippers
Refunds
Disputes
Comments & Suggestions
Unsolicited email
Data protection and Privacy
Exchanges & Returns/Cancellations.
We pride ourselves on the quality of our slippers and accessories and insist
that our staff inspect each pair of slippers carefully before packaging and
dispatch. But if for any reason you are not happy with the product, please
accept our sincere apologies and send it back with a note and we will either
send you a replacement product or refund your money - whichever you prefer.
Please refer to procedure below.
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Returns Policy.
We will always refund or exchange the slippers if they are returned in
resaleable/perfect condition within 14 days of receiving them. We will not, as
a rule, refund the postage back to us unless we have made a mistake and it has
been agreed with us.Note, if the customer refuses the goods we will only refund
once we have received the goods and the refund will be net of any charges
incurred by us to recover them.
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Fitting.
We endeavour to send out slippers that will fit, and we rely on the customers
to give us as much information about their feet as possible, and we like to
open a dialogue with our customers. Once we know which styles fit well we can
recommend which others should also fit.We will never send out slippers knowing
they will not fit.We cannot be held responsible for refunding postage unless we
are at fault or unless agreed by prior arrangement with us.
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Trying the slippers on.
Please ensure you try your new slippers on carpet as we cannot accept back
soiled, scuffed or worn slippers or worn soles.If the heels are slipping - the
sole may need some bending. For example, slippers always need a good bending
before the heel grips properly. This also applies to many slippers.
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How to return your slippers.
1. Contact us within 14 days of receipt by phone, post, fax or email and tell
us your intention to return
2. The goods must be returned, with the original despatch note or a copy.
Please use the original or similar protective packaging and mark it clearly as
"RETURNED GOODS".
3. The goods must be in the same immaculate condition as they were received in
- we cannot accept scuffed/worn-in/damaged goods. (We thus suggest you remain
on carpet while trying slippers on).
4. We will exchange the goods as requested, or should
you wish to cancel your order, we will give you a full
refund within 30 days of receipt of the returned goods
and notification of cancellation.
5. You have to pay the cost of returning the goods -
we recommend registered/traceable and insured postage,
as we cannot be responsible for lost packages.
6. In the case of exchanges (e.g. for size changes) please note that although
we ask you to bear the cost of postage back to us, we will pay for the postage
of the replacement slippers to back to you. In this way we are, in effect
sharing the cost of postage with you for any of your exchanges.
7. Please note that in the unlikely event of the goods actually being faulty or
we have incorrectly fulfilled your order, we shall of course refund your
postage in full. This must be agreed with us in advance.
8. Return Address - Please label parcel as below
Leather-Slippers.com
Returns Dept
13 Main Street
Bothwell
G71 8RD
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Refunds.
Once we have received your package and checked the goods we will
normally process these items within 10 working days.We cannot be held
responsible for refunding postage unless we are at fault or unless agreed by
prior arrangement with us.
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Disputes.
In the first instance any complaint should be made direct to our Customer
Services Department and we will endeavour to resolve the issue fairly,
confidentially, and effectively within 28 days. This does not affect your
statutory rights.
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Comments
& Suggestions.
Every year we review our product range and introduce new slippers, but we learn
the most by listening to what you have to say. Please rate us, discuss us, or
contact us on this site or call us with any comments you may have on any aspect
of our service.
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Unsolicited email.
We will not send you unsolicited email unless:
You have given us your consent.
It is in response to a query
from you.
It is in
relation to your order with us.
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Data protection and Privacy.
We are committed to protecting your privacy. We will only use the information
that we collect about you lawfully (in accordance with the Data Protection Act
1998)
We collect information about you for 2 reasons:
firstly, to process your order
and
second, to provide you with the
best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will not pass your e-mail address to other trusted traders unless you agree.
The type of information we will collect about you includes:
· your name.
· address.
· phone number.
· email address.
· credit/debit card details.
· shoe size.
We will never collect sensitive information about you without your explicit
consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you
find any inaccuracies we will delete or correct it promptly.
The personal information
which we hold will be held securely in accordance with our internal security
policy and UK law.
If we intend to transfer your information outside the EEA (European Economic
Area) we will always obtain your consent first. We may use technology to track
the patterns of behaviour of visitors to our site. This can include using a
"cookie" which would be stored on your browser. You can usually modify your
browser to prevent this happening. The information collected in this way can be
used to identify you unless you modify your browser settings.
If you have any
questions/comments about privacy, you should email us.
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